International Shipping Policy
Shipping Policy
Last Updated: August 24, 2025
Thank you for shopping with TheCocoBeeLuxe! We are committed to delivering your orders quickly, safely, and with care. Please review our updated shipping policy below.
📦 Order Processing
All orders are processed within 1–5 business days (excluding weekends and public holidays).
Our team inspects, irons, and securely packs every item before shipment.
Please ensure size, color, and shipping details are correct at checkout, as changes cannot be made once processed.
🌍 Shipping Destinations
We proudly ship worldwide via DHL Express and trusted premium couriers.
Southeast Asia: Malaysia, Singapore, Thailand, Philippines, Indonesia
Asia: Hong Kong, Japan, South Korea, China, India, Pakistan, UAE, Qatar, Saudi Arabia, Kuwait, Bahrain
Oceania: Australia, New Zealand
Europe: United Kingdom, France, Germany, Italy, Spain, Netherlands, Sweden, Switzerland, Norway, Belgium, Austria, Ireland, Greece, Portugal
North America: United States, Canada
🚚 Shipping Methods & Delivery Times
Malaysia:
Standard Delivery: 1–3 business days via J&T Express or NinjaVan
Flat Rate: RM6
Australia & New Zealand:
Estimated Delivery: 5–7 business days
Flat Rate: RM210 (~AUD77)
International Orders:
Estimated Delivery: 5–7 business days (may take up to 9 days due to customs/public holidays)
Calculated at checkout according to weight & destination
FREE international shipping on orders above RM1,000 (~USD236)
💰 Customs & Duties
Most clothing shipments are not subject to duties; however, any customs fees, taxes, or import charges remain the buyer’s responsibility.
TheCocoBeeLuxe is not liable for delays due to customs clearance.
📧 Order Tracking
Once dispatched, you will receive a shipping confirmation email with a tracking number.
Track your order via the courier’s website or by logging into your account.
Need help? Chat with us anytime — we’re available 24/7.
❌ Undeliverable, Lost, or Damaged Packages
If your parcel is returned due to an incorrect address or failed delivery attempts, the buyer is responsible for re-shipping costs.
For lost/damaged packages, contact us at hello@thecocobeeluxe.com within 5 days of delivery date.
We will investigate with the courier. If confirmed lost/damaged, we will reship or refund your order.
🔄 Returns & Exchanges
Due to the exclusive nature of our collections, all sales are final.
We cannot accept returns/exchanges for incorrect sizes, colors, or details once confirmed.
Each item is inspected and video-recorded before shipping to ensure quality.
If you receive a defective or incorrect item, contact us within 3 days of receipt at hello@thecocobeeluxe.com.
Item must be unused, with tags, packaging, and proof of purchase.
If approved, we will cover return shipping and offer a replacement, store credit, or refund.
📞 Customer Support
For all inquiries, please reach us at hello@thecocobeeluxe.com.
Our team responds within 48 hours — or connect via LIVE chat for instant support.